FREQUENTLY ASKED QUESTIONS

HOW DO I CREATE AN ACCOUNT OR LOGIN?

• Click the "Login" box on the navigation bar near the top of the page. If you do not have a login and password for Ritz Safety's Web Store, follow the instructions in the gray.
• When creating an initial login, if you know your Customer Number, please fill out the fields on the CREATE YOUR ACCOUNT page and press SUBMIT. If you are a current customer and have forgotten your Customer Code, please call 1-800-451-3077 phone number for the code. After submitting your initial login request, you will receive an email
  from Ritz Safety very shortly containing information concerning logging in (when submitted during working hours).
• When creating a new account, fill out the boxes on the CREATE YOUR ACCOUNT page and press SUBMIT. The data is emailed to a Ritz Safety credit specialist. You will be contacted within 24 hours on the status of your new account.

HOW TO I CREATE MAKE A PAYMENT ON AN OPEN INVOICE, RUN REPORTS FOR INVOICES, VIEW OPEN ORDERS, OPEN QUOTES OR MY PURCHASE HISTORY?

After a successful login, click on “My Account” in the navigation bar. Under My Account Reports, click on the category you wish to view or wish to run a report for...

• Click OPEN A/P to make a payment on an open invoice (read below for payment options)
• Click on INVOICES to view or print your invoices. Double click the invoice to view it's details.
• Click on OPEN ORDERS to view your open orders
• Click on PURCHASE HISTORY to view purchases made or purchase items from this page
• Click on OPEN QUOTES to see your open quotes
• Click on SUSPENDED ORDERS to see your suspended orders.

If you have chosen “Open Payables” you can see:

• All Invoices by clicking the SUBMIT button (all boxes will be blank).
• Invoices for a particular time period by entering dates into the START and END date boxes.
• One Invoice by entering the Invoice Number in the DISPLAY A SINGLE A/P box.
  

Making a payment that applies to ALL INVOICES: This option starts applying the amount against the oldest invoice first proceeding up through the newest. Enter an amount in the TOTAL AMOUNT TO APPLY box - then click the APPLY PMT button.

To apply payments to individual invoices, enter amounts into the PAYMENT AMOUNT box on the invoice's line. After entering all the amounts desired, click MAKE PAYMENT - located under the last box - to apply the payment.

You have the options to save a report to a Microsoft Excel spreadsheet or display a report or graph - all have print capabilities. Each category has various options for reporting - just follow the handy hints for each category's report or viewing or payment options.

HOW DO I CREATE AN ACCOUNT OR LOGIN?

After a successful login, click on My Acct on the navigation bar. From here you are able to update your login information, email address, contact and billing information and mailing address. Beneath each category, click “Edit Info” to change the desired content, and then click “submit to save the new information.

HOW DO I VIEW PRODUCTS?

There are 2 ways to find a product.

1. On the navigation bar click in the box to the left of "Search", type in the item number, keyword or product
   category, then press enter or click “Search” on the navigation bar.
2. Select a category on the left side of the home page - under "Product Index" - and follow the subcategories to find
   products.

HOW DO I MAKE A PURCHASE?

• After a successful login, you will not only be able to see item pricing, but also place an order. After finding a product you wish to purchase, type a quantity in the item's quantity box and press "Add Quantities to Cart". When finished adding items to cart, click the "Checkout" button and follow the instructions
• Remember to fill in all required fields (noted with a red asterisk) on the SHIPPING INFORMATION screen. If the PO number is blank in the PAYMENT INFORMATION section, the payment method will be an INVOICE. Click the "Checkout" button to see the final order. Click the "Submit Order" button when ready to place the order
• If you choose to "Click here for a printable version of this page", close the printable version page to return to the previo us screen.
• An Email Confirmation of your order is immediately sent to the email address filled out on the Shipping Information page.
• Use the navigation bar at the top of the page to choose your next action.

HOW DO I SUBMIT A CREDIT APPLICATION?

After a successful login, select “Submit A Credit Application” under the “My Account” tab in the navigation bar. Print of the 2-page credit application and fax it back to your nearest location. If you are located outside of Florida or Indiana, please fax it back to our Jacksonville location.

HOW DO I PLACE A REQUEST FOR A QUOTE?

• After a successful login, find the product you wish to receive a quote for, type a quantity in the item’s quantity box and press “Add Quantities to RFG.”
• After clicking "Add Quantities to RFQ", your REQUEST FOR QUOTE page displays. It will display the item(s) you have requested to be quoted. At the bottom left are 2 boxes - Part # and Quantity. You have the option to type in the description (25 characters max.) or item code of an item that you could not find on our website along with the quantity and also request a quote on it.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All credit -approved, in-stock orders received by 4:00 P.M. (E.S.T.) will be shipped the same day. Net 30 days terms with approved credit applications.

HOW DO I CREATE A SHOPPING LIST?

A shopping list contains products that allow you to quickly order items. After you successfully login, you can create multiple lists by clicking the Add Quantities to List button after finding a product you routinely order. You can add to existing lists or create a new name for your new list.

After logging in, click on "My Account " on the navigation bar to reach "My Lists". Using the drop down box, you can choose a list by clicking on the list you wish to access. All the items on the list will display with the quantity ordered previously. From the list you may click on the "Add to Cart" box to include items in your order. Choose the quantity you wish for each item then click the "Add Checked to Cart" button to add items to your order. The shopping list includes a Remove item option if you no longer wish your list to include the item.

Still have questions, call and speak to one of our friendly Customer Service Specialists: 1-800-451-3077.

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